Privacy Policy
This "Privacy Policy" (hereinafter referred as "the Policy") applies to all "Electro Base" Ltd (hereinafter "Electro Base") Sites (hereinafter "Site") "Users" (hereinafter "You", "You" , "Yours").
Read Policy carefully before ordering. Over time, Electro Base may implement policy changes, please read them before every purchase.
In accordance with the general data protection rules, personal data is any information that can be used to identify a person, as well as any information about a person who has already been identified. By using the services of Electro Base, you provide Electro Base the rights to process and use your personal data, in accordance with the terms and conditions set forth in the Privacy Policy and in the "Terms of Use" (hereinafter "the Terms").
Electro Base undertakes to protect the privacy and security of the customer and site visitors.
Electro Base respects the principle of personal data minimization - does not require, collect or process personal data that is not necessary to achieve the goal of purchasing goods, services or receiving information.
Electro Base respects your privacy and makes every effort to keep your personal data secure.
The Electro Base prevents not be sent unsolicited mail and in don’t prevent any sale, lease or transfer of your personal data (name, address, email address, etc.) to third parties.
Information to third parties may be disclosed only on the basis of a legal request, agreement or with your permission.
You are responsible for the accuracy of the information when making an order or contacting Electro Base. You certify that you are not under 16 years of age, and commit yourself not to take any actions that are directed against the security of the site.
Electro Base is not responsible for incorrect, incomplete or erroneous data provided by you.
By using the Electro Base website and / or by purchasing goods and / or services, you acknowledge that you understand the policy and you agree follow changes to it.
If you do not agree to this policy or some of its definitions, please do not use the services of Electro Base.
Collected and processed data.
When making a purchase or contacting Electro Base, you provide Electro Base with your personal information. When making a purchase, the submission of personal data is compulsory, without it you will not be able to make a purchase.
Electro Base collects and stores the following data:
- customer's name and surname;
- phone number;
- e-mail address;
- address for delivery of goods or services.
Electro Base processes, but does not store the following impersonal data:
- cookies.
Private information is used only to provide a full service and for communication with customers.
Electro Base can only receive your personal information from you and only if you use our site services, for example: order, registration, by contacting Electro Base (sending an e-mail or calling).
Payment information.
Paying for goods and services provided by the Electro Base, following information may be collected and processed:
- your bank account number;
- name of bank institution;
- your phone number;
- e-mail address.
Informāciju par Jūsu bankas norēķinu karti mēs nesaņemam un tā netiek apstrādāta.
Your data is collected.
Electro Base uses the collected information for fallowing reasons:
- to sell goods and services;
- to properly process and deliver your order;
- to provide guarantees and post-guarantee support;
- to answer your questions and provide you with information;
- to providing you with personalized access to our site;
- to Manage your account if you have one on our site;
- to prepare anonymous statistics about the use of the site.
Your data usage duration.
Customer's personal information is stored at Electro Base for 10 years:
- to provide the purchased product with warranty and post-guarantee support;
- to contact you on request;
- accountancy;
- to manage your settings and rights.
After the expiration of 10 years, personal data will be destroyed if you do not request the deletion of your data via the site or by personal arrival at the Electro Base office (with a personal identification document) during this period.
Data protection organization.
In order to protect your personal data, Electro Base uses all facilities of the provider, including constant physical protection against unauthorized access and encryption 24/7.
Data transfer to third parties.
Third parties may include data centers, support services, delivery services, cloud storage services, etc. Personal data controllers helping Electro Base to provide you with services. In any case, only the amount of data necessary for the execution of a specific task or the provision of a particular service is transferred to processors. Third-party related Electro Base may process your personal data only for specified purposes and may not be used for any other purpose or transfer to others without the consent of Electro Base. Processors ensure the protection of your personal data in accordance with the applicable laws and regulations.
Personal data may be transferred to the competent authorities of the state and government, including law enforcement authorities such as the police or other supervisory authorities, but only if necessary and in accordance with the legal procedures specified in regulatory enactments.
Data transfer to third countries
Electro Base do not transmit personal information and other data to third countries.
The personal and other user data is only issued on the basis of a legitimate request.
Cookie Policy
Cookies are small pieces of information that the site saves on your computer or mobile device during a site visit.
This allows the server to collect information from the browser, so you do not have to re-enter data when returning to the site.
You can learn more about how cookies work on www.cookiecentral.com
Cookies are being used.
Electro Base uses session and permanent cookies to:
- improve the quality of provided services;
- recognize new or existing customers;
- remember your preferences settings, such as the settings for displaying a list of items;
- remember if you have already answered popup questions (do not ask you to do it again);
- remember if you agree (or not) to use our cookies on our site;
- send you promotional messages that suits best to your interests;
- collect reliable information about the use of the site, which will allow us to assess how well the site meets user needs and to make the necessary improvements;
- analyse which pages you visit and which user privacy tools you are using.
Cookies that are turned on are not necessarily required for the core functions of the site, but they will provide you with a better experience through the site.
However, you can delete or block cookies at any time. In this case, some features of this site will not work properly.
The cookie information is not used to identify you personally and the collected data is stored under the supervision of Electro Base.
Cookies are used for purposes which is mentioned here.
User rights.
Legislation on the protection of personal data, including the General Data Protection Regulation, gives you a number of rights, and we must provide you with the opportunity to use them.
- You have the right to request a copy of your personal information to verify the accuracy of the information stored and / or to correct or update this data;
- At any time You can refuse to receive e-mails, send us notification to info@electrobase.lv or use link in emails;
- in cases where your data is processed with your consent, you have the right at any time to withdraw your consent, which serves as the basis for termination of data processing;
- You are entitled to receive your data processing confirmation, the right to review the processed data, to obtain information on the purposes of processing, the processing period, the sources of data receipt, their significance and the consequent consequences thereof;
- You can request that your personal information be completely erased (unless this is in conflict with the legislation of the Republic of Latvia).
In order to protect your confidentiality and security, Electro Base will take appropriate steps to verify your identity before providing the information you require with your personal data. For this purpose, Electro Base may ask you to submit a personal identification document and / or to visit the Electro Base shop personally. If you can not prove your identity, Electro Base may reject your application.
Electro Base will use all commercially reasonable efforts to ensure, that within 30 days of receipt of your access request, allows lawful access to your personal information stored by Electro Base.
You must understand and accept the risks associated with the erasure of your personal data, for example:
- the inability to identify you as a client;
- difficulties or inability to identify your purchase in the warranty service center;
- difficulties or failure to retrieve purchase documents in case they are lost;
Data processing responsibility.
Data controller and person responsible for personal data processing are Electro Base Ltd., LV40103209226, Katlakalna street 9, Riga, Latvia, LV-1073
If you have any questions about the processing of your personal data, you can write email to info@electrobase.lv.
If you have claims regarding the personal data processing in the Electro Base, you have the right to file a complaint to the State Data Inspection.
Changes in politics.
Electro Base regularly review privacy policy. All changes will be published on this page.